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Andalusite
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PostSubject: Where to Buy SM Goods with Reputable Merchants   13th July 2015, 9:38 pm

Seeing that there was no topic for the discussion of where to buy legitimate Sailor Moon merchandise online, I decided to make one to help anybody who is interested in researching their options before making purchases with an unfamiliar merchant or store. Although the primary focus of this topic will be to discuss and review places/merchants that members have already purchased from, any discussion regarding bootleg identification or shopping tips is perfectly fine and encouraged!

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This topmost master post will contain reputable places to purchase genuine Sailor Moon merchandise, from webshops, to Ebay merchants. To add new information to the Master post please reply to the topic with the form provided below:

Merchant location: (which country are they located)
Merchant username/website:
Ships to: (E.g. Worldwide? US only?)
Type(s) of items sold: (E.g. figurines, manga, plushies, shirts, variety (if too many categories to list), etc.)
Item(s) purchased: (If you wish to include an image of the product you received for whatever reason feel free to do so, but please keep it in a spoiler tag so that mobile devices are not overwhelmed by all of your beautiful images.)
Comments: (There is no limit to how much you write, but it might be a good idea to include an abridged version—at least for the master post. You may include whatever you wish as long as it applies to your experience with them. For example, what did you like about the seller? Were you satisfied? Did you find shipping reasonable? Did they package the item safely so that it did not arrive damaged? Did they have good communication with you? If you had a problem with an order, were they helpful? Did you get a refund or were they able to track/replace your package? )

**Just a friendly reminder to be constructive with the reviews meaning that if there was something you thought the merchant needed to improve on, feel free to mention it, but don't forget to mention the things they did a good job with! Smile

**If a merchant is already listed, but you would like to share your experience with them, please do! It is okay for us to have multiple reviews for the same merchant. Smile

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P.S. If anybody has any other ideas for this master post or thread, do share!

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EBAY


JAPAN


Merchant username: 2013madoka
Ships to: Worldwide
Type(s) of items sold: Variety (including vintage items)
Item(s) purchased: Kanebou pins
Comments: "The seller does combined shipping on multiple items and has excellent communication throughout the entire ordering process." -Andalusite
~~~~~~~~~~~~

U.S.A


Merchant: luna-art, Luna-art Gallery
Ships to: U.S. only on Ebay, but internationally from personal website
Type(s) of items sold: Anime Cels
Item(s) purchased: 2-layered Ptilol Cel without background
Comments: "Very accurate and detailed description of cels with pictures highlighting any flaws or damage; answered questions promptly; well-packaged shipments; Note: For preservation purposes, the clear sheet provided is not an ideal for long term storage. The cels should be archivally framed ASAP. Smile" -Andalusite

Merchant: rareromance
Ships to: Worldwide *with some exclusions
Type(s) of items sold: Trading Cards, keychains, figurines, school supplies
Item(s) purchased: Carddas trading cards
Comments: "For a decent number of trading card listings, buyers can pick out individual cards as opposed to purchasing the whole lot. The seller included two bonus SM stickers with my order! Smile" -Andalusite

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AMAZON

Merchant: Amazon Warehouse (ei came from Amazon and not a seller on Amazon)
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "S.H. Figuarts Sailor Jupiter" - Tuxedo Mistress
Comments: "Not so expensive and their fast shipping is awesome *-* However, things arrive there much later than in other websites." -Tuxedo Mistress

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OTHER WEBSITES

JAPAN

Merchant: AmiAmi
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "Sailor Chibi Moon plush doll, PROPLICA Cutie Moon Rod, PROPLICA Crystal Star, Sailor Moon Crystal 2015 desk calendar, Miniaturely Tablet (set 1) 10 pack, Miniaturely Tablet (set 2) 10 pack, and more." -Aurae
Comments: "I have ordered from AmiAmi for many years for both anime goods and doll-related items. I like their ordering system--it's very automated. I know right away if my order was placed or not, or if an item is sold out. I'm sure it happens, but so far I have not received a dreaded "sorry, this item is not available" email after successfully placing an order. AmiAmi allows you to combine orders placed at different times (based on product release date), allowing you to save on shipping costs. They offer a number of shipping methods; I always stick to EMS for fast delivery and insurance. Everything I have received from AmiAmi was packaged very safely and came with a card including instructions on how to report damage or issues. I have never had to do this, because my items arrived intact. I enjoy their service and will continue to order." -Aurae

Merchant: CD Japan
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "So far, a trinket for my phone, S.H. Figuarts Sailor Chibi Moon and I've bought a Cutie Moon Rod PROPLICA for my website." - Tuxedo Mistress
Comments: "Items will always come in a very good package and they are very respectable. Highly recommended!" - Tuxedo Mistress

Merchant: HobbyLink Japan
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "Keychain, Swing 1" - Tuxedo Mistress
Comments: "They have very good price, but the keychains will always come mixed, so you may get three Usagis, two Amis, one Rei, one Luna and Artemis, one Makoto and no Minakos. That's the downside. But it's super worth it!" - Tuxedo Mistress

Merchant: JList
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "One Sailor Jupiter Star Power Ball Point Pen and Sailor Moon Desk Figures Set of 5" - Tuxedo Mistress
Comments: "My Sailor Jupiter pen came broken =( But its shipping is VERY fast." - Tuxedo Mistress

Merchant: Mandarake
Ships to: Worldwide
Type(s) of items sold: A variety of new and USED second-hand goods
Item(s) purchased: "Dolls and 90s Sailor Moon miscellany" -Aurae
Comments: "Mandarake is a second-hand consignment store. People come to their store with used or unused anime- and hobby-related items to sell with prices in mind, and Mandarake sells those goods. They have a number of physical stores in Japan and one online webshop that lists an assortment of items from the physical stores. Mandarake is an excellent place to find 90s Sailor Moon merchandise. You can search in English or Japanese, but you will get more results if you search in Japanese. Because these items are in physical stores AND online, sometimes your order will be cancelled if the item was sold before your order was received. They allow you to specify, when placing your order, if there are any items that are so important that if you cannot have those items you want to cancel the entire order. These are not new retail goods, so it is important to read the item descriptions and ratings, as well as looking at the pictures. They sell 18+ items, so please be aware of this when searching. Their shipping options are standard, although I only have experience with EMS. My parcels have always been shipped promptly and arrived well-packed. I have never had an issue with an order." -Aurae

~~~~~~~~~~~~

U.S.A

Merchant: Circle Red
Ships to: Worldwide
Type(s) of items sold: Variety (JP merchandise is mostly figurines and keychains)
Item(s) purchased: “GE binder, stickers, and Petite Chara Ayakashi sisters set” Andalusite
Comments:
TL;DR (Click here for Andalusite's full review)
Pros: Cheaper prices on newer items, pre-orders for imports,
excellent care in packaging:
 
very good customer service, do not have to pay up front when pre-ordering you don't have to make an account to order
Caveats:
+Items may take months to arrive if you pre-order something with in-stock items and forget to specify when or how you want the items shipped.
+You might need to add their customer service e-mail to your address book in order to receive their updates on your order status.

Merchant: CrunchyRoll Store
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "PROPLICA Moon Stick" -Aurae
Comments: "I ordered the international release version of the PROPLICA Moon Stick from Crunchyroll's store in 2014. (The international release version is identical the Japanese release version, but comes with a printout of English-translated instructions.) Placing the order was easy and keeping tabs on order fulfillment was simple. My item was shipped appropriately and arrived well-packaged. However, my Moon Stick was defective--the lights and sounds did not work correctly. I asked Crunchyroll to replace my defective Moon Stick or refund my money--and they did. I will say that sometimes it took a day or two to get a response from customer service once I initiated my complaint. I remained polite, but insistent on what would be needed to resolve my issue (new working Moon Stick or full refund). It took just under 3 weeks to answer customer service's questions and receive a replacement product. Overall, I am a satisfied customer and would order again." -Aurae
"I'd like to point out that I've already bought from the Crunchyroll store and my Princess Petit Chara came without box!" -Tuxedo Mistress
"I preordered the Princess Serenity Petit Chara from CrunchyRoll and she came with everything." -Small Lady

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DEPUTY SERVICES

JAPAN

Merchant: Sarah Brave (She own a secret group on Facebook where she sells Japan-only items.)
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "Moonlight Memories Star Locket" - Tuxedo Mistress
Comments: "Fast shipping and Sarah is a very nice girl! =D Totally worth it!" -Tuxedo Mistress


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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   13th July 2015, 9:38 pm

SHOPPING GUIDES

Sammywhatammy's Shopping Guide for Japanese SM Goods



*Placeholder for information that has yet to come*


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PostSubject: how to shop for Japanese SM merch!   14th July 2015, 7:26 pm

Soooooooo I'm a hugely active Sailor Moon merch collector now that there's all this new merch the last few years. (I thought I was finally done when I got my dream item, the Crystal Carillon, and then like 1-2 years later they're like HEY 20TH ANNIVERSARY MERCH! HEY NEW SHOW! and I was just like no my wallet T_T)

I've seen a lot of people here in the forums wondering how to get the new merch from Japan that isn't eBay (because you can't be sure about bootlegs) or Crunchyroll (which sends out the merch much later than anyone else). So because I do this on the daily, pretty much, I thought I'd put together a really basic quick guide!

  1. keep an eye on Sailor Moon Collectibles.

this may seem obvious, but there really is no better resource. not only does she keep up with items as they're announced, but updates item news with links to where/how you can order them. (most of the time. sometimes she forgets. if worse comes to worse, her bandwidth unfriendly and disorganized Shopping Guide will have the info you need!)

  2. if you don't speak/read Japanese, check English shopping sites first.

unfortunately, a lot of the English shopping sites don't have a ton of overlap for what they end up carrying for SM merch, so I usually have to go hunting across all three sites that I frequent. also, the benefit of sites that are more shopping sites than deputy services is that shipping logistics are a lot simpler for the customer.

your best bet for a reasonable price is CDJapan; you can amass points with each purchase to eventually offset the price of something big you want, they tend to have a big selection, and they don't charge a lot of overhead. 

J-List also has a huge selection and a points system, but their overhead is much larger. try CDJapan first.

AmiAmi is similar to CDJapan, but they don't tend to have as big of a selection.

  3. if not, From Japan.

From Japan SMC's recommended deputy service, and the one I use as well. the best part is that it's VERY easy to use. the downside is that you might need to be able to search in Japanese, with Japanese type, and Japanese words. 
SMC already has a pretty quick and easy guide! she tends to not have the item names in Japanese, so unfortunately if you're looking for a specific item and it's not on Premium Bandai, it might be difficult to figure out how to search for it. luckily, most items are listed on Premium Bandai even if they're sold out or no longer available, you can just search 'sailor moon' (if nothing else, grab the japanese text from the wikipedia page!) and search through for the item(s) you're looking for on PB, grab the item name from its page, and then enter that in FJ's search!

IF YOU'RE GOING TO SIGN UP FOR FROM JAPAN AS A NEW MEMBER, PLEASE LET ME KNOW! if you PM me with your email, I can send a recommendation to you and we both get 300 points!

  4. did From Japan reach Premium Bandai's order limit? here's another option!

some other Sailor Moon friends of mine recently turned me to No Country for Tall Men Exports, which, as far as I can tell, only functions off of Facebook. ALSO as far as I can tell, it's just one guy! I only have one preorder with him so far, but he's been professional and fair - my friends have been customers of his much longer and only have good things to say! this might be an easier option if you don't speak/read Japanese and don't know how to find an item you're looking for, since this is a real live person who might be able to bridge the translation gap and help you out!


I'll try to add to this if I think of anything else, but definitely ask any questions if I wasn't clear! 

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:06 pm

OMG, that's super good, but we just sort of created a topic with the same idea yesterday! LOL

I was actually going to post some recommendations there and all =)

but, thank you for your contribution <3

so lovely!

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:14 pm

OH I'M SORRY!!! I didn't see a post, I checked.......... I must have missed it or misunderstood by title??? should this get deleted?

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:19 pm

don't worry, i'll merge both topics =)

just so you know, i was talking about this topic: https://www.thegalaxycauldronforums.com/t10950-reputable-merchant-reviews

(and lemme start my reviews there LOL)

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:22 pm

OHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.

that.




that makes sense.

;;;;

I don't know what I thought that topic was about but somehow it didn't click.............

i'm slow OOPS

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:24 pm

and done! =)

now, i'm gonna add some info of my own as well =)

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:27 pm

THANKS AND MANY APOLOGIES, MI

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:32 pm

really, you needn't apologize =)

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:35 pm

@sammywhatammy If you have a better idea for the topic name, we can change it! Very Happy I just wanted to throw the topic up before I forgot how it would be organized hahaha. Perhaps the title should include "list" in it as well?

@Tuxedo Mistress Yay! I can't wait! Smile I have a general question regarding forum mechanics. Do you know how to link posts in a thread together so that if somebody wrote a guide on page 3 for example, we could jump to that person's information from the master post instead of scrolling through everything just to find it?

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:37 pm

WEBSITES:

Merchant username/website: HobbyLink Japan - https://www.hlj.com/
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: Keychain, Swing 1
Comments: They have very good price, but the keychains will always come mixed, so you may get three Usagis, two Amis, one Rei, one Luna and Artemis, one Makoto and no Minakos. That's the downside. But it's super worth it!

Merchant username/website: CD Japan - https://www.cdjapan.co.jp
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: So far, a trinket for my phone, S.H. Figuarts Sailor Chibi Moon and I've bought a Cutie Moon Rod PROPLICA for my website.
Comments: Items will always come in a very good package and they are very respectable. Highly recommended!

Merchant username/website: JList - http://www.jlist.com/
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: One Sailor Jupiter Star Power Ball Point Pen and Sailor Moon Desk Figures Set of 5
Comments: My Sailor Jupiter pen came broken =( But its shipping is VERY fast.

Merchant username/website: Amazon - http://www.amazon.com
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: S.H. Figuarts Sailor Jupiter
Comments: Not so expensive and their fast shipping is awesome *-* However, things arrive there much later than in other websites.

DEPUTY SERVICE

Merchant location: Japan
Merchant username/website: Sarah Brave. She own a secret group on Facebook where she sells Japan-only items.
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: Moonlight Memories Star Locket
Comments: Fast shipping and Sarah is a very nice girl! =D Totally worth it!

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 8:51 pm

Andalusite wrote:
@Tuxedo Mistress Yay! I can't wait! Smile I have a general question regarding forum mechanics. Do you know how to link posts in a thread together so that if somebody wrote a guide on page 3 for example, we could jump to that person's information from the master post instead of scrolling through everything just to find it?

I don't know T.T I'll ask Brit!

@Small Lady, do you know?

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 11:18 pm

You need to find the specific post number by hovering above the Quote/Edit post button on the post in question. You should be able to see a number in the URL (for example for Mi's post above that number is 304612. So you just add that with a hashtag at the end of the main thread URL.

This thread's URL is https://www.thegalaxycauldronforums.com/t10950-reputable-merchant-reviews so if you want to link directly to the post above mine it will be https://www.thegalaxycauldronforums.com/t10950-reputable-merchant-reviews#304612

I hope that makes sense xD

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   14th July 2015, 11:27 pm

Andalusite wrote:
@sammywhatammy If you have a better idea for the topic name, we can change it! Very Happy I just wanted to throw the topic up before I forgot how it would be organized hahaha. Perhaps the title should include "list" in it as well?

@Tuxedo Mistress Yay! I can't wait! Smile I have a general question regarding forum mechanics. Do you know how to link posts in a thread together so that if somebody wrote a guide on page 3 for example, we could jump to that person's information from the master post instead of scrolling through everything just to find it?

I know I didn't think it was a post doing exactly what I was doing because of the title... so maybe a combo of our titles? "where to buy sm goods from japan with reputable merchants"?

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   15th July 2015, 8:16 am

Tuxedo Mistress wrote:
WEBSITES:
Merchant username/website: Amazon - http://www.amazon.com
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: S.H. Figuarts Sailor Jupiter
...
Before I add this to the list, do you remember which seller on Amazon it came from? Was it directly from the Amazon Warehouse or from a separate business?

Sailor Mercury wrote:
...I hope that makes sense xD
Thanks! That is exactly what I was looking to do! Smile

sammywhatammy wrote:

I know I didn't think it was a post doing exactly what I was doing because of the title... so maybe a combo of our titles? "where to buy sm goods from japan with reputable merchants"?

Sure! I will work on getting that fixed later today as well as setting up the second post so that it links to your shopping guide. Right now it seems pointless, but I'm sure we will have more guides to link in the future, right? xD;
P.S. Do you mind if I quote you on a few things from your guide for the master post? I could add AmiAmi and some of the others that you mentioned. Smile
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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   15th July 2015, 9:12 am

Merchant location: Japan
Merchant username/website: AmiAmi http://amiami.com
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: Sailor Chibi Moon plush doll, PROPLICA Cutie Moon Rod, PROPLICA Crystal Star, Sailor Moon Crystal 2015 desk calendar, Miniaturely Tablet (set 1) 10 pack, Miniaturely Tablet (set 2) 10 pack, and more.
Comments: I have ordered from AmiAmi for many years for both anime goods and doll-related items. I like their ordering system--it's very automated. I know right away if my order was placed or not, or if an item is sold out. I'm sure it happens, but so far I have not received a dreaded "sorry, this item is not available" email after successfully placing an order. AmiAmi allows you to combine orders placed at different times (based on product release date), allowing you to save on shipping costs. They offer a number of shipping methods; I always stick to EMS for fast delivery and insurance. Everything I have received from AmiAmi was packaged very safely and came with a card including instructions on how to report damage or issues. I have never had to do this, because my items arrived intact. I enjoy their service and will continue to order.

Merchant location: USA
Merchant username/website: Crunchyroll Store https://www.crunchyroll.com/store/
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: PROPLICA Moon Stick
Comments: I ordered the international release version of the PROPLICA Moon Stick from Crunchyroll's store in 2014. (The international release version is identical the Japanese release version, but comes with a printout of English-translated instructions.) Placing the order was easy and keeping tabs on order fulfillment was simple. My item was shipped appropriately and arrived well-packaged. However, my Moon Stick was defective--the lights and sounds did not work correctly. I asked Crunchyroll to replace my defective Moon Stick or refund my money--and they did. I will say that sometimes it took a day or two to get a response from customer service once I initiated my complaint. I remained polite, but insistent on what would be needed to resolve my issue (new working Moon Stick or full refund). It took just under 3 weeks to answer customer service's questions and receive a replacement product. Overall, I am a satisfied customer and would order again.

Merchant location: Japan
Merchant username/website: Mandarake http://mandarake.co.jp/
Ships to: Worldwide
Type(s) of items sold: A variety of new and USED second-hand goods
Item(s) purchased: Dolls and 90s Sailor Moon miscellany
Comments: Mandarake is a second-hand consignment store. People come to their store with used or unused anime- and hobby-related items to sell with prices in mind, and Mandarake sells those goods. They have a number of physical stores in Japan and one online webshop that lists an assortment of items from the physical stores. Mandarake is an excellent place to find 90s Sailor Moon merchandise. You can search in English or Japanese, but you will get more results if you search in Japanese. Because these items are in physical stores AND online, sometimes your order will be cancelled if the item was sold before your order was received. They allow you to specify, when placing your order, if there are any items that are so important that if you cannot have those items you want to cancel the entire order. These are not new retail goods, so it is important to read the item descriptions and ratings, as well as looking at the pictures. They sell 18+ items, so please be aware of this when searching. Their shipping options are standard, although I only have experience with EMS. My parcels have always been shipped promptly and arrived well-packed. I have never had an issue with an order.
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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   15th July 2015, 9:22 am

Andalusite wrote:
Tuxedo Mistress wrote:
WEBSITES:
Merchant username/website: Amazon - http://www.amazon.com
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: S.H. Figuarts Sailor Jupiter
...
Before I add this to the list, do you remember which seller on Amazon it came from? Was it directly from the Amazon Warehouse or from a separate business?

Amazon Warehouse =) It came from Bandai, but it was stocked and shipped through Amazon

also, I'd like to point out that I've already bought from the Crunchyroll store and my Princess Petit Chara cahem without box!

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   15th July 2015, 10:53 pm

Andalusite wrote:
sammywhatammy wrote:

I know I didn't think it was a post doing exactly what I was doing because of the title... so maybe a combo of our titles? "where to buy sm goods from japan with reputable merchants"?

Sure! I will work on getting that fixed later today as well as setting up the second post so that it links to your shopping guide. Right now it seems pointless, but I'm sure we will have more guides to link in the future, right? xD;
P.S. Do you mind if I quote you on a few things from your guide for the master post? I could add AmiAmi and some of the others that you mentioned. Smile

absolutely! i can put together better lists of what i bought from where, as well!

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   16th July 2015, 7:51 am

Tuxedo Mistress wrote:
also, I'd like to point out that I've already bought from the Crunchyroll store and my Princess Petit Chara cahem without box!
Alright! I added your comment to the section on CrunchyRoll. Smile

sammywhatammy wrote:
Absolutely! i can put together better lists of what i bought from where, as well!
Awesome!


Thank you, everybody for providing reviews for the places from where you have purchased items. Smile I have added all of the reviews to the top post so that others may easily locate them.
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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   22nd July 2015, 7:07 pm

This is a really great thread! I'd like to note that I preordered the Princess Serenity Petit Chara from CrunchyRoll and she came with everything... Sorry yours didn't Mi. Sad Do you think it was tampered with since you had to ship it internationally?

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   22nd July 2015, 8:14 pm

Small Lady wrote:
This is a really great thread! I'd like to note that I preordered the Princess Serenity Petit Chara from CrunchyRoll and she came with everything... Sorry yours didn't Mi. Sad Do you think it was tampered with since you had to ship it internationally?

i don't know. i normally send everything to shipito and it ALWAYS comes with the boxes. everything ese was there. or, maybe it was the fact we bough 10 units of it (one per SOS staff member plus one extra for me and Letícia, that we sold for 5x what we paid LOL)

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   29th September 2015, 8:54 pm

I thought I would add to this list since I recently ordered from CircleRed in July.

Merchant: Circle Red
Ships to: Worldwide
Type(s) of items sold: Variety (JP merchandise is mostly figurines and keychains)
Item(s) purchased: GE binder, stickers, and Petite Chara Ayakashi sisters set
Comments:
I must say, I was quite impressed with their pricing. A lot of the GE animation items are well below merchant retail price and the latest Japanese imports were way cheaper than a lot of other webshops. For example, the Petite chara set was only 39.99 USD when I pre-ordered it. Everywhere else was at least 10-20 USD more expensive. (However, the price on Circle Red has since gone up to 50 some USD, so it is always good to jump on CircleRed pre-orders. Smile ) When you pre-order an item, you do not have to pay for anything until the items are actually in stock. Sometimes your Paypal invoice will expire before the item becomes available, but there is nothing to worry about because the store will send you a new one once they are ready to prepare your shipment. Note: if you purchase multiple items and do not specify if you want the items shipped together or separately, they will automatically wait until everything is in stock. In my case, I placed an order the first week of July, but didn't get any of my items until the second week of September because that was when the 2nd batch of Petite Chara pre-orders arrived to the store. Once the shipment arrived, the actual parcel made it to my house two days later because they shipped it with 2(?)-day priority. The way they packaged the items within the box was absolutely beautiful, especially for collectors who like to keep character merchandise in mint condition. Every item was kept in its factory sealed shipment/cardboard box or plastic and was wrapped carefully in paper and bubble wrap with lots of packing peanuts.
What the inside of the package looked like:
 
I decided to take a picture, but after I had already torn everything open. Razz

As far as communication goes, customer support was pretty good, especially when it came to answering questions regarding pre-orders and your order status. I had a few problems at the beginning, but I think it was my spam filter because I started receiving responses to my inquiries after I added their customer service e-mail to my address book.

TL;DR
Pros: Cheaper prices on newer items, pre-orders for imports, excellent care in packaging, very good customer service, do not have to pay up front when pre-ordering, you don't have to make an account to order
Caveats:
+Items may take months to arrive if you pre-order something with in-stock items and forget to specify when or how you want the items shipped.
+You might need to add their customer service e-mail to your address book in order to receive their updates on your order status.

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   30th September 2015, 6:43 pm

Oooh wow! Thanks for sharing the site. They have a lot of the GE stuff that I haven't seen on Amazon or in stores. Very Happy

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PostSubject: Re: Where to Buy SM Goods with Reputable Merchants   1st October 2015, 3:20 am

Small Lady wrote:
Oooh wow! Thanks for sharing the site. They have a lot of the GE stuff that I haven't seen on Amazon or in stores. Very Happy

I think they directly order from GE on demand because I was able to get the Sailor Moon S binder for retail price, which for some reason, people keep selling on Ebay and Amazon for 45USD (super not worth it as the binder isn't any more than really strong cardboard). :/ I don't think it's out of print.

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